Frequently Asked Questions

Getting started is straightforward:

1. Initial consultation - Contact us for a no-obligation discussion about your requirements
2. Assessment - We'll conduct a preliminary assessment to understand your current state and objectives
3. Proposal - We'll provide a detailed proposal with approach, timeline, and commercial terms
4. Engagement kick-off - Once agreed, we'll initiate the project with a formal kick-off meeting
5. Delivery - Regular communication and progress updates throughout the engagement
   
   

We're happy to start with a small pilot project to demonstrate our capabilities before committing to larger engagements. Simply reach out through our website or give us a call to begin the conversation.

We service a diverse range of industries across Asia Pacific and Japan, with particular expertise in Food and Beverage Production, Automotive, Aircraft Manufacturing, Financial Services, and broader manufacturing sectors. Our consultants bring deep industry knowledge combined with technical expertise to deliver solutions that address sector-specific challenges whilst leveraging best practices from across industries.

Yes, we offer flexible support models including 24/7 monitoring and support for critical systems. Our managed DBA and infrastructure services include round-the-clock monitoring with automated alerting and escalation procedures. We work with you to determine the appropriate support level based on your business requirements and can scale from business hours support to full 24/7 coverage as needed.

Absolutely. Legacy system modernisation is one of our core strengths. We've successfully migrated organisations from character-based OpenEdge applications to web interfaces, transformed JetForms to modern document solutions, and moved Unix systems to contemporary Linux platforms. Our approach ensures minimal business disruption whilst preserving critical business logic and data integrity throughout the migration process.

We take a pragmatic, business-first approach to cloud migration. We begin with a comprehensive assessment of your current infrastructure, applications, and business objectives. From there, we develop a tailored migration strategy that might include lift-and-shift, re-platforming, or full cloud-native transformation. We're certified across Oracle Cloud, Microsoft Azure, and AWS, allowing us to recommend the best platform for your specific needs rather than pushing a one-size-fits-all solution.

Security is fundamental to every integration we undertake. We implement end-to-end encryption for data in transit and at rest, use secure API protocols, and follow industry best practices for authentication and authorisation. Our team conducts security assessments at each project phase and ensures compliance with relevant standards including ISO 27001, PCI DSS where applicable, and industry-specific regulations. We also provide detailed security documentation and knowledge transfer to your team.

We offer flexible engagement models to suit your needs:

• Project-based engagements for defined deliverables
• Managed services for ongoing support and maintenance
• Staff augmentation to supplement your existing teams
• Retainer arrangements for priority support
• Hybrid models combining elements of the above

We'll work with you to determine the most cost-effective approach for your requirements.

Yes, knowledge transfer is a critical component of our service delivery. We provide comprehensive training tailored to your team's needs, including technical documentation, hands-on workshops, and ongoing mentoring. Whether it's training your developers on OpenEdge best practices, helping your team manage SAP modules, or upskilling your administrators on Linux systems, we ensure your team is equipped to maintain and enhance the solutions we deliver.

Our response times are defined by service level agreements (SLAs) tailored to your business needs. For critical production issues under our managed services contracts, we typically provide:

• Critical issues: 15-30 minute response time
• High priority: 1-2 hour response time
• Medium priority: 4-8 hour response time
• Low priority: Next business day

We maintain on-call rosters for clients requiring immediate support outside business hours.

Certainly. We regularly collaborate with existing vendors and technology partners. Our vendor-agnostic approach means we focus on what's best for your business rather than pushing specific products. We have established relationships with major technology vendors including Oracle, SAP, Microsoft, Red Hat, Progress, and many others, whilst maintaining the independence to provide objective recommendations.

Our key differentiators include:

• Deep specialisation in specific technologies like OpenEdge, QAD/MFGPro, and legacy Unix systems where many generalist firms lack expertise
• Regional focus with specific understanding of Asia Pacific and Japan markets
• Long-term partnerships - many clients have worked with us for over a decade
• Practical approach - we focus on delivering business value, not just technical solutions
• Flexible engagement models that adapt to your needs and budget

Yes, we can provide fixed-price quotes for well-defined projects with clear scope and deliverables. We typically begin with a discovery phase to thoroughly understand your requirements, then provide a detailed statement of work with fixed pricing. For more complex or evolving projects, we might recommend a time-and-materials approach with regular checkpoints and budget controls to ensure transparency and cost management.

We take IP and confidentiality extremely seriously. All our consultants sign comprehensive NDAs before engaging with client projects. Any IP developed specifically for your project remains your property. We maintain strict data segregation between clients and follow industry best practices for information security. We're happy to work within your existing confidentiality frameworks and can provide additional assurances as required.

Yes, we understand the importance of compliance in regulated industries. Our solutions are designed with audit trails, data governance, and compliance requirements in mind. We've helped organisations meet requirements for SOX, PCI DSS, GDPR, and various industry-specific regulations. Our documentation and change management processes support audit requirements, and we can work directly with your compliance teams to ensure all technical implementations meet regulatory standards.

We're experienced in both traditional waterfall and agile methodologies, adapting our approach to suit your organisation's culture and project requirements. Our teams include certified project managers, SCRUM masters, and agile coaches. We emphasise:

• Clear communication with regular status updates
• Transparent progress tracking
• Risk identification and mitigation
• Stakeholder engagement throughout the project lifecycle
• Detailed documentation and knowledge transfer